From November through December 2012, I wrote scripts for a series of product support videos for BlocksGlobal and OpenSign, a company specializing in bringing marketing content to touchscreens and other digital signage devices.
To learn more about the product, I began by getting a hands-on tutorial in working with the devices and the online platform from a company representative. I created several marketing messages, and I learned how to place them onto different Android devices. I also worked with a member of the company’s product support team to troubleshoot problems users were most likely to encounter.
I took all this information and created an outline of the videos needed to help a new customer get started with the system and a device. Once this outline was approved, I created draft scripts for a series of eight videos. The video scripts provided a step-by-step guide in preparing content for touchscreens and digital signs, and they included instructions on how to:
• Create and use an account with OpenSign
• Upload files for signage programing
• Add text and images to the content
• Add, delete, and rename content pages
• Register a device with OpenSign
• Display content on a device
• Check the status of a device
• Access administrative tools on a device
I completed two rounds of edits to the video scripts for my clients, and the final recorded videos were published online in December 2012.
To visit the website and view the videos I wrote the scripts for, please visit the OpenSign website.